Your business has outgrown the way it runs.
Money, time and customers leak out through the gaps between people, process and technology. I help growing businesses and not-for-profits of 15 to 50 people find the leakiest bucket and fix it. I bring the operating discipline of larger organisations, so your business runs without you holding it together.
A free 45-minute What’s Possible conversation. Bring the process that’s costing you most, and you’ll leave knowing what’s worth fixing first, whether or not we work together.
Growing pains?
It worked at ten people. Then the business grew, and nobody redesigned how it runs. Now roles blur and decisions wait for you, work gets done twice or handed over badly, and five tools that don't talk to each other are held together by a spreadsheet. You don't need more tools or more people. You need to know which bucket is leaking fastest, and fix that one first.
The cost calculator
Put a rough number on it in two minutes. Pick the process that eats your week, then enter how many people work on it, the hours each spends a week and a rough hourly cost. You see the cost per year straight away.
Hourly cost means wages plus super, leave and overheads. Defaults are illustrative assumptions for the demo numbers, not data.
Cost per year
A$67,200
960 staff hours a year
Based on 48 working weeks. It leaves out rework, delays and lost sales.
Want to know if this is your leakiest bucket?
Discover what’s possible Free · 45 min
Start with a conversation FREE · 45 minutes
Every engagement starts here: a free 45-minute What’s Possible conversation to work out if there's a problem worth solving. If there isn't, I'll tell you straight. If there is, we decide together which option fits.
- 0145 minutes · Free
- 02In person on the Sunshine Coast or in Brisbane, or remotely
- 03We decide together which option fits
How we work together
The FIND Diagnostic
Not sure where the leak is?
Fixed fee: A$12,500 + GST, over four weeks.
FIND is my four-step method: Frame, Investigate, Nail, Decide. The steps, the scoring and the business case format are the same every time.
Before we start, we agree in writing what the four weeks will cover.
You get your processes scored and ranked, the leakiest one mapped and measured and a business case in your own numbers.
After the Diagnostic: We build it (quoted separately), and I own delivery through to a documented handover.
Or take the business case to any developer, or your own team.
If the fix is simpler, I'll tell you. Fix the process first. Only consider automation where there's still a worthwhile problem to solve.
Three founding places
I’m opening three founding places on the FIND Diagnostic. As a founding client, you also get a half-day team workshop, a custom prompt pack, a one-page AI use policy and a 90-day check-in, at no extra cost. In return, you give me a short testimonial in your own words and let me write up the work as a case study. You approve both before anything is published.
Fractional COO
Know you need a senior operator?
We start with three months, so there's time to make real change, and renew if it's working. Usually one to three days a week.
I step in as part of your leadership team. I get under the hood of your systems, set a weekly rhythm your managers stick to, line up the numbers that matter and clear the bottlenecks. You get a senior operator without a full-time salary.
What you get: a weekly operating rhythm your managers run without you, a short set of numbers everyone reads the same way and the two or three bottlenecks that matter most cleared first.
How it starts: in the first month I map how the business really runs and agree a 90-day plan with you, so we both know what success looks like.
After three months: renew if it's working, step down to fewer days or hand over to a permanent hire. If a FIND Diagnostic would answer the question faster, I'll tell you.
The FIND Diagnostic, step by step
F · Frame
We agree on the scope and which processes to target, so the four weeks stay focused on the work most likely to pay back, and everyone knows what success looks like before we start.
I · Investigate
We analyse your people, processes and technology, map operational friction and score and rank your processes with the team doing the work, using my RICH filter and RAVE scoring.
N · Nail
The leakiest process mapped and measured, using the FIND method to show where time and money leak, and a written business case in your own numbers: the root cause, proposed fix, costs and 12-month payback.
D · Decide
You get the spec sheet, the ROI business case and a build proposal. We walk through the options together, and you choose whether to build with me, take the plan elsewhere or leave things as they are.
You stay in control: we agree each step before I start it.
The busywork scorecard
Check whether your process is ready. Ten yes-or-no questions about how work really gets done. About three minutes, no sign-up. Answer for how things are today, not how they're meant to be. A higher score means more leaks.
Your answers stay in your browser. Nothing is sent or stored.
Score high? The next step is a free 45-minute What’s Possible conversation to work out which bucket is leaking fastest.
About Jon
I’m the Founder, Principal Consultant and Fractional COO at Possible Intelligence. For more than two decades I’ve led transformation across health, banking, not-for-profit, sovereign wealth and customer experience tech. I’ve done it in the UK, the UAE, Singapore and Australia. I work out the strategy, map the processes and set up how the business runs. I’m also Co-founder and Director of Softborne, the delivery team behind my builds.
What I believe
- AI pilots rarely fail because of the technology. They fail because of how the work is run.
- Every process needs a clear owner and a clean way of working before any tool goes near it.
- People should still make the calls that matter, and AI should take on the routine work around them.
- Test small before spending big. Sometimes that test shows you don’t need AI at all.
Results I've delivered
1.1M meals in seven months
A nutrition partnership with Youfoodz at Diabetes Australia that paid its way. 200,000+ meals in five weeks. Over A$500K in its first seven months.
Employee helpdesk with NPS 80+
Built from scratch for 3,000 staff at the Abu Dhabi Investment Authority. It handled 80 to 120 queries a day at peak and held an NPS of 80+.
Billing processed 38% faster
Merged billing from 14 regional offices into one shared service at International SOS. Average processing time fell 38%, and Singapore's EDB granted S$2M.
35,000 to 500,000+ members
Rebuilt Diabetes Australia membership as free and digital-first. Membership grew from 35,000 to over 500,000 since 2024.
Past employers, not clients.
The build team
Whether it comes out of the Diagnostic or a Fractional COO engagement, any build of custom AI agents, automation or software is quoted separately and built by the team below.
Softborne Technology Solutions is a Singapore-headquartered company specialising in workflow automation, data engineering and AI agent development, with engineers in Chennai. It builds AI-native software from prototype to production, including web and mobile apps.
Trusted by
“The team has shipped twice as many features.”
“Softborne maintained discipline and responsiveness throughout the engagement.”
“Despite being located on the opposite side of the world, they truly felt like an extension of our onshore team.”
Boombirds is built and owned by Softborne. It’s a no-code platform that turns your standard operating procedures into AI-assisted workflows, then builds and deploys custom AI agents that work inside your operations. You’re not just buying a platform. You’re working with the team that built it.
Trusted by
“I now see it as important as email, it’s my most senior employee! And it’s improved our operational efficiency by 30%.”
“Boombirds has helped improve efficiency and accountability within the Operations Team with over 50% reduction in the number of internal emails.”
“I love how Boombirds makes it easy for our team to track SOPs and make sure that no step is overlooked.”
You contract with me, and I manage delivery.
Your people make the decisions that matter. Unusual cases go to a named person on your side. The process map and the business case stay yours, whoever builds the work.
Fractional leaders, when you need them
Sometimes the fix needs more than a Fractional COO. Sometimes you already know the role you're missing. I work with a small bench of specialists who can join an engagement or work with you on their own. You contract with Possible Intelligence either way, and it starts with the same free 45-minute What’s Possible conversation.
Frequently asked questions
A few things owners usually want to know before we start.
Are we too small, or not ready for technology and AI?
I work with growing businesses and not-for-profits of 15 to 50 people. If the way the business runs hasn’t kept up with the growth, you’re the size I built this for. You don’t have to be ready for technology and AI, or even particularly interested in it. We start with the process that’s costing you most, in a free 45-minute What’s Possible conversation, and if there isn’t a problem worth solving, I’ll tell you straight.
What does it cost, and how do I know it’ll pay back?
The FIND Diagnostic is a fixed fee of A$12,500 + GST, over four weeks. You leave with a business case in your own numbers: the root cause, proposed fix, costs and 12-month payback. I’m opening three founding places. As a founding client, you also get a half-day team workshop, a custom prompt pack, a one-page AI use policy and a 90-day check-in, at no extra cost. Any build after that is quoted separately.
How much of my team’s time does this take?
I need a named contact, access by the dates we agree and time with the people who do the process. We settle that in the free 45-minute What’s Possible conversation, before any paid work starts.
Do I need the FIND Diagnostic or a Fractional COO?
They’re parallel options, and we work out which fits in the free 45-minute What’s Possible conversation. The FIND Diagnostic is four weeks, fixed fee, when you’re not sure where the leak is. Fractional COO is for when you already know you need a senior operator: we start with three months, usually one to three days a week, then you can renew, step down to fewer days or hand over to a permanent hire. I set the role up and hand over cleanly when your permanent hire starts, and if a FIND Diagnostic would answer the question faster, I’ll tell you.
If you want to talk any of this through, start with a free 45-minute What’s Possible conversation.
Ready when you are
The first step is a free 45-minute What’s Possible conversation, held in person if you're local to the Sunshine Coast or Brisbane, or remotely for clients across Australia and overseas.
Book: Choose a time that suits you
Email: [email protected]
Web: possibleintelligence.com.au